All cancellations must be made via email to enquiries@thegainsborough.co.uk

In the event that an Incorrect Booking is made with The Gainsborough Health Club and Spa (Suffolk) the following cancelation charges / amendments will also apply.

Cancellations must be received no later than 7 days prior to the arrival date to be considered. If you have made your Spa Day booking with in the 7 day time frame then a refund will not be possible if you cancel. The Company will apply the following charges for cancellations / amendments:

Cancellation within 7 days of arrival date: Full loss of payment per person.

Cancellation between 7 and 30 days of arrival date: 50% loss of payment per person.

Cancellation of more than 30 days before arrival date: £10 Administration Fee will be charged per person.

Alterations to bookings within 10 days of arrival: £5 Administration Fee will be charged per person.

Non arrival without notice: Full loss of payment per person.

Cancellation of additional treatments within 48 hours: 50% of cost of treatment per person will be charged.

Food cancellation policy - Please be aware if you cancel for any reason within 48 hours of your appointment and you ordered food, you will be charged in full due to the food is supplied by outside contractors, thank you for your co-operation.

GROUP BOOKINGS & EXCLUSIVE USE OF THE SPA

Full payment is required on all Group and Exclusive Use bookings.

No refund will be given for early departure unless caused by significant acts of negligence on the part of the Company or its employees.

Please note if booking a promotion or a discounted rate, no further discounts or offers can be applied.

Due to the nature and impact of Group and Exclusive Use Booking Cancellations the following Cancelation policy applies:

Cancelations in relation to group bookings, must be received no later than 16 days prior to the arrival date to be considered. The Gainsborough Health Club and Spa will apply the following charges for cancellations / amendments:

Cancellation within 15 days of arrival date: Full loss of payment per person.

Cancellation between 16 and 30 days of arrival date: 50% loss of payment per person.

Cancellation of more than 30 days before arrival date: £10 Administration Fee will be charged per person.

Alterations to bookings within 10 days of arrival: £5 Administration Fee will be charged per person.

Non arrival without notice: Full loss of payment per person.

Cancellation of additional treatments within 15 Days: 50% of cost of treatment per person will be charged.

FORCE MAJEURE

The Gainsborough Health club and Spa cannot be held responsible for any circumstances beyond its control that may impact the ability to deliver services to its customers.

‘Force Majeure’ means any circumstances beyond the control of The Gainsborough Health Club and Spa including but not limited to acts of God, Fire, explosion, adverse weather conditions, flood, earthquake, failure of energy sources, terrorism, riot, civil commotion, war, hostilities, strikes, accidents, acts of government, lack of power, non-performance or delays by suppliers or material shortages.

The Gainsborough Health Club and Spa, in the event of such an event will make every effort to contact customers with as much notice as possible. If the delivery of services to customers is impacted every effort will be made to re-schedule these services.

GENERAL

The Gainsborough Health Club and Spa reserves the right to amend these terms and conditions from time to time, if The Gainsborough Health Club and Spa considers it is reasonable and necessary in all the circumstances to do so. (e.g. to change the scope of services, notify of service withdrawal or amend general Terms and conditions). Any such change or action to be taken as a result will be notified to customers in advance of attendance.